Amtrak Voices on the Train

       A four hour Amtrak return trip today, different train announcement styles from ones I heard last Friday.   Those were more personal, in tune with our desires for better seats upstairs, etc., what to anticipate at the next stop, e.g., number of people expected to leave and enter the train.  The tones were direct and helpful.

       Today's voices were brisk, fast, routine.   Sometimes the tones were those bored--pay-no-attention-to-me-while-I-talk--deliveries airline attendants assume when reading safety procedures.

        My basic moral would be:  Remember you've got listeners to what you're saying; don't be perfunctory and arrogant!  Regular travelers can disregard if they want, but others could be your future customers.  Court that traveler; have in mind a person whose needs you are fulfilling with your words!